Volvo on call service required

How to enroll in Volvo On Call

The first thing you should do when you purchase your pre-owned Volvo is reset all of the settings in the car to the factory defaults. You can do this by following the steps below.

For Volvos with this Sensus System:

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  1. Press the MY CAR button on the center console
  2. Press OK/Menu
  3. Select Settings
  4. Select Reset to factory settings

For Volvos with the SPA Sensus System:

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  1. Tap the tab on the upper edge of the display (you will see Settings or Owner's Manual)
  2. Select Settings
  3. Select System
  4. Select Global Reset
  5. Select Factory Reset
  6. Select OK

The next step will be to download the Volvo Cars app on your mobile device and follow the instructions to create a Volvo ID:

  1. Download the Volvo Cars app from your appropriate store on our mobile device
  2. Click Sign In
  3. Click Create Account
  4. Enter in the email you would like to use for your Volvo ID
  5. An email will be sent to you at that email address, follow the instructions to create a password that must be 8 characters with one capital, and one number or special character
  6. Once you have your Volvo ID created, contact us at Volvo Customer Care via email or telephone or contact your local selling authorized Volvo dealer to have any of the remaining subscription transferred to you and ensure the previous owner is no longer attached to the car or have access to the system
  7. You can then connect with the Volvo Cars app to your Volvo

For 2016 and newer 90 series Volvos or 2018 and newer XC60s, click here for the instructions. For our 2015.5- 2018 60, 70, and 80 series Volvos please click here for the steps.